Resume

A senior leader experienced in building and transforming businesses as both a consultant and as an executive

Summary of Qualifications

Strategy Development	Program Execution	Systems Implementation
Process Reengineering	Change Management	Organizational Effectiveness
International Operations	IT Transformation	New Product Development & Launch

Professional experience:

2009 - 2010 Lineson Management Consulting

President

Built a management consulting practice that transforms IT organizations from order-takers into value-added business partners. As a result of out-sourcing, many IT organizations struggle to provide the thought-leadership needed to improve business operations using IT. My practice offers full transformation services from strategy development and alignment through to training and execution. Achievements include:

• Created a business planning process that engaged IT and their business partners in strategy discussions in order to improve the strategic nature of their plans,
• Developed portfolio prioritization and management processes to ensure project priorities aligned with strategic goals and to increase ROI,
• Worked with the leadership team to develop metrics and a balanced scorecard to monitor how well they were meeting the strategic objectives,
• Improved collaboration across different functional areas and outsourced services with the goal of faster problem resolution,
• Initiated and coached continuous improvement teams to refine planning and delivery processes and to empower them with better decision-making tools, and
• Improved project execution capabilities so that stalled projects were able to be completed.

Also authored a soon-to-be-published business book called Who Moved my Holy Hand Grenade? which uses Monty Python and the Holy Grail as a vehicle to teach business skills and explain how management theories can often go awry.

2008 Iris Interactive Software

VP Consulting and Implementation

Started a US practice for this Australian company that provides new product development and launch software. Company lost funding commitment late 2008 during banking crisis. Accomplishments include:

• Led the leadership team through a strategy development process and created a mission, vision, values, and a high-level plan in order to target our US market more effectively,
• Created marketing messages and venture capital presentations that captured investor attention,
• Progressed to second round with Hummer Winblad Venture Partners for $5 million of funding,
• Developed sales opportunities with Wyeth and Merck.

2007 – 2008 Johnson & Johnson Consumer Group

Business Relationship Manager for Consumer Healthcare GBU

Responsible for developing and managing the Information Technology partnership with Consumer Healthcare after an acquisition:

• Worked with the senior management of the Consumer Healthcare business unit to determine business requirements, IT strategy and plan, and IT projects,
• Determined digital marketing platforms and strategies to meet Marketing needs,
• Developed and implemented interactive and customer relationship marketing programs for Listerine, Rogaine, First Aid, and other consumer brands, and
• Overall, oversaw approximately a $2 million budget.

2001- 2007 Pfizer Consumer Healthcare (PCH)

2003 - 2007 PCH Global Business Technology Senior Manager International Markets

Hired to help develop the Asia-Pacific emerging market by putting processes and technologies in place to enable the individual countries to work together as a region, especially on new product launches. Role entailed managing projects and relationships across information technology, businesses, and vendors on local and regional initiatives. Accomplishments include:

• Initiated and led a project to improve new product launches within and across Asia-Pacific markets that reengineered marketing, sales, sourcing, and regulatory processes in multiple countries to follow a phase gate approach, resulting in cycle time reduction of 20%,
• Implemented a project management and portfolio management system for new product development and introduction in Australia, the Philippines and Japan that further reduced time-to-market by 10%,
• Developed a market maturity model outlining the Customer Relationship Management and Supply Chain capabilities of mature, maturing, and emerging markets for use as an IT strategy development and process roadmap tool for Asia-Pac,
• Developed and implemented a governance model to oversee and prioritize projects resulting in synergy savings of $750K,
• Led a Technology Research “skunk works” team that investigated and recommended technology innovations including EAI (Enterprise Application Integration), automated testing, SOA (Services-Oriented Architecture), enterprise search, and digital writing,
• Acted as the Asia-Pacific IT lead for the J&J acquisition of PCH leading to successful integration,
• Oversaw and managed the IT divestiture of Adams-Cadbury-Schweppes leading to successful separation, and
• Oversaw multiple regional and local projects including Forecasting, Data Synchronization, Trade Promotions, Sales Force Automation, and Disaster Recovery Planning.

2001 - 2003 PCH Training Manager

Created a global training department for Global Business Technology to address slow adoption of new systems. Conducted an analysis to determine global IT training needs and issues, developed a strategy and two-year strategic plan for the training department, defined roles, responsibilities, and staffing, and executed the two-year plan. Some accomplishments include:

• Developed and implemented a training methodology, including templates and practices for training development and delivery,
• Established a highly-effective global training team,
• Created a menu of services from self-help to desk-side training,
• Oversaw numerous courses covering entire business operations including R&D, Sales, Finance, IT, Bus Dev, & Marketing,
• Became the company-wide virtual collaboration guru,
• Brought customer satisfaction with dept from 72% to 98%.

2000 Independent Consultant

Founded a consulting practice that specialized in teaching soft skills to technical personnel. Assisted Concretemedia in building HR department and an orientation program for new hires. Program objective was to improve client service and business acumen of their IT consultants and web developers. Content included project management, resource management, and strategic thinking.

1991 – 1999 Gemini Consulting (now Cap Gemini Ernst & Young)

Management Consultant

Management consultant in chemicals and pharmaceuticals industry specializing in large-scale restructuring and process re-engineering projects. Accomplishments include:

• Reduced the time-to-market by streamlining the new product launch and introduction processes for a generic drug manufacturer,
• Reengineered global capital projects management process at a chemicals company and saved $600 million in capital expenditures,
• Developed a cost-reduction strategy that included re-engineering processes and improving operational effectiveness of inventory management, forecasting, scheduling, and order entry for a textile division at a Fortune 100 chemical company, and
• Created and delivered global training programs for consultant staff in both soft and hard consulting skills.

1987 - 1991 Deloitte and Touche

Management Consultant

Management consultant in the Supply Chain and Manufacturing practice. Worked on projects to improve operational effectiveness for both process and discrete manufacturers through quality teams, process improvements, and systems implementations. Some projects included:

• Implementing MRP II systems and JIT manufacturing practices at process manufacturers,
• Improving scheduling and inventory management for a plastics manufacturer,
• Optimizing shop floor layouts and WIP management at two hardware manufacturers,
• Implementing activity-based costing and key performance indicators at a discrete manufacturer.

1985 - 1986 The Aerospace Corporation

Research Scientist

• Worked on secret Strategic Defense Initiatives in this civilian branch of an Air Force think tank.
• Created ceramic materials with improved properties through the use of ion implantation.

Education:

Massachusetts Institute of Technology      Cambridge, MA

1985 - 1986    Masters of Science in Electronic Materials
1981 - 1985    Bachelors of Science in  Materials Science and Engineering

Certifications, Training, Affiliations:

2008 – 2009            MIT Entrepreneurship Society
2006 -- 2009            Practitioner and Master certifications in Neurolinguistic Programming
2007                       Smith College Executive Leadership program
2001 – 2009            Women’s Unlimited Leadership program
2006 – MIT Sloan    Systems Dynamics and Modeling
2006 – Cal Tech      Accelerating New Product Development and Introduction  
2005 – MIT Sloan    Strategic Supply Chain Management
1987 – 1997            Certified American Production and Inventory Control (CPIM)
1989 – WPI             Statistical Process Control